Return Policy Page
Return & Exchange Policy
Effective Date: September 2, 2026
Thank you for shopping with Size World, operated by Size Footwear.
Please note that Size Footwear follows a strict No Refund, Only Exchange policy for purchases made through our online store.
No refunds will be provided. Eligible products may only be exchanged in accordance with this policy.
1. No Refund Policy
All purchases made through shop.sizeworld.in are covered by our No Refund, Only Exchange policy.
We do not provide refunds for:
Change of mind
Incorrect size selected by the customer
Customer no longer requiring the product
Personal preference
Colour preference
Other reasons where the product itself is not defective or incorrectly supplied
Eligible products may be exchanged subject to the conditions below.
2. Exchange Period
Products purchased online may be exchanged within 5 days from the date of delivery.
Exchange requests made after the 5-day period may not be accepted.
The customer must provide the original invoice/order details for verification.
3. Exchange Eligibility
To qualify for an exchange, the product must:
Be completely unused and unworn.
Be in its original condition.
Be free from dirt, stains, marks, damage, or signs of use.
Have all original tags and labels attached.
Be returned in the original packaging.
Include the original footwear box where applicable.
Include all accessories or materials supplied with the product.
Be accompanied by the original invoice/order details.
Products that fail our inspection may be rejected.
4. Size Exchange
Size exchange is available for eligible footwear products, subject to stock availability.
Customers are responsible for selecting the correct size when placing an order.
If you receive a size that does not fit, you may request an exchange within the 5-day exchange period, provided the product remains completely unused and satisfies all exchange conditions.
5. Wrong Product Received
If you receive a product that is different from the product ordered, please contact us as soon as possible.
After verification, Size Footwear may arrange an exchange for the correct product, subject to availability.
6. Damaged or Defective Product
If a product arrives damaged or has a manufacturing defect, please contact us promptly after delivery.
We may request photographs, videos, packaging information, or other details to verify the issue.
If the issue is verified and the product is eligible, we may provide an exchange or replacement.
A product damaged through customer use, improper handling, or normal wear may not qualify as a manufacturing defect.
7. Branded Products
Size World offers products from various footwear brands and collections.
For branded products, all original components should be retained, including where applicable:
Brand tags
Original shoe box
Labels
Packaging
Accessories
Warranty cards or documentation
Other materials supplied with the product
Missing or damaged original branded packaging may affect exchange eligibility.
Where a product is covered by a separate manufacturer's warranty, the warranty terms of the respective brand may apply.
8. Non-Exchangeable Products
The following products are not eligible for exchange:
Discounted products
Sale products
Clearance products
Final-sale products
Products specifically marked as non-exchangeable
Socks
Insoles
Certain accessories
Products that have been worn or used
Products without the original invoice/order details
Products with missing or damaged original packaging
Products damaged due to misuse or improper handling
Additional product-specific restrictions may be displayed on the product or order page.
9. Exchange Request Process
To request an exchange:
Contact Size World customer support within 5 days of delivery.
Provide your order number or invoice details.
Tell us the reason for the exchange.
Provide photographs or videos if requested.
Wait for the exchange request to be reviewed.
If approved, follow the return instructions provided by our team.
Send the product according to the instructions provided by Size Footwear.
Do not send any product back without receiving exchange instructions from our team.
10. Product Inspection
All exchange requests are subject to inspection.
The returned product will be checked to confirm that it meets the conditions of this policy.
An exchange request is not automatically approved simply because it was submitted within 5 days.
If the product does not satisfy the required conditions, the exchange may be rejected.
11. Return & Exchange Shipping
Shipping charges for exchanges depend on the reason for the exchange.
Customer-Requested Size or Preference Exchange
If the customer requests an exchange because of:
Incorrect size selected by the customer
Size does not fit
Change of size
Colour or preference, where an exchange is otherwise permitted
Any other reason not caused by an error or verified defect on the part of Size Footwear
All applicable shipping charges for the exchange shall be paid by the customer.
This may include:
The shipping/return cost of sending the original product back to Size Footwear, where applicable; and
The shipping cost for sending the replacement product to the customer.
Example: If a customer orders footwear in size 36 and later requests an exchange for another size because the original size does not fit, the customer will be responsible for the applicable shipping charges for the exchange. The replacement size will be shipped only after the applicable exchange shipping charges have been paid, where required.
Wrong Product or Verified Defective Product
If Size Footwear sends the wrong product, the wrong size due to an error by Size Footwear, or a product is verified to have a manufacturing defect or delivery-related damage, Size Footwear may arrange the applicable return and replacement shipping at its discretion.
The customer will not ordinarily be required to bear the shipping cost caused by an error attributable to Size Footwear, subject to verification of the claim.
Important
Shipping charges already paid on the original order are non-refundable.
An exchange is treated as a new shipment of the replacement product. Therefore, where the exchange is requested by the customer for size, fit, preference, or another customer-related reason, applicable shipping charges may be charged again for sending the replacement product.
The exact shipping amount and payment instructions will be communicated to the customer when the exchange request is approved.
12. Exchange Availability
All exchanges are subject to stock availability.
We cannot guarantee availability of:
A particular size
Colour
Model
Product
Brand variant
If the requested replacement is unavailable, Size Footwear may provide another eligible exchange option at its discretion.
No cash or payment refund will be issued.
Where a customer-requested exchange is approved, the replacement product will be dispatched after completion of the exchange process and payment of any applicable exchange shipping charges.
13. Delivery Damage & Unboxing
Customers are encouraged to check the package at the time of delivery.
If the package appears damaged, opened, or tampered with, please document the condition and contact us.
For certain delivery-related claims, we may request an unboxing video or photographs as supporting evidence.
Providing an unboxing video does not by itself guarantee an exchange, but it may assist us in verifying the claim.
14. Promotional, Sale & Clearance Products
Products purchased under discounts, sales, clearance offers, promotional pricing, or special campaigns may be subject to additional restrictions.
Unless specifically stated otherwise:
Sale, discounted, clearance, and final-sale products are not eligible for exchange.
15. Fraudulent or Abusive Exchange Requests
Size Footwear reserves the right to reject or restrict exchange requests where we reasonably believe there is:
Fraudulent activity
Product substitution
Intentional damage
Misuse of the exchange policy
Repeated abuse of exchange privileges
False or misleading information
16. Final Decision
The final decision regarding all exchanges rests with Size Footwear Management.
Our team may consider the product condition, invoice, order details, reason for exchange, delivery information, product category, and stock availability before approving an exchange.
17. Policy Changes
Size Footwear may update this Return & Exchange Policy from time to time.
Any updated version will be published on this page with the revised effective date.
18. Contact Us
For more information regarding returns, exchanges, orders, or products, please contact us through the available support channels.
Size Footwear
Operating the Size World brand
? Outlets: Size Footwear & Size World
? Website: sizeworld.in
? Online Store: shop.sizeworld.in
? Mobile App: Size World
Thank you for shopping with Size World.
