Support Policy

Effective Date: September 2, 2026

At Size World, operated by Size Footwear, we are committed to providing helpful and reliable customer support.

Our support team can assist with:

• Product and order-related questions

• Order status and delivery information

• Exchange requests

• Product issues or defects

• Size-related concerns

• Account and app-related assistance

• Membership and reward points

• Other Size World services

1. Contacting Support

Customers can contact us through the support channels provided on our website, online store, or mobile application.

When contacting us about an order, please provide your order number, invoice details, registered mobile number, or other relevant information so that we can assist you efficiently.

2. Exchange Support

For exchange-related requests, customers must contact us within 5 days from the date of delivery.

All exchanges are subject to our Return & Exchange Policy.

No refunds are provided. We follow a No Refund, Only Exchange policy.

3. Response Time

We aim to respond to customer queries as soon as reasonably possible.

Response times may vary depending on the type of request, support volume, holidays, technical issues, and other circumstances.

4. Verification

For account, order, payment, or exchange-related requests, we may ask for information to verify your identity or purchase.

We may not be able to process a request if the required information cannot be verified.

5. Respectful Communication

We request customers to communicate respectfully with our support team.

Threatening, abusive, fraudulent, or inappropriate behaviour may result in the support request or account being restricted where appropriate.

6. Policy & Management Decisions

Certain requests, including exchange approval, product issues, promotional matters, and policy exceptions, may require management review.

The final decision regarding exchange eligibility rests with Size Footwear Management, subject to applicable law.

7. Contact Information

Size Footwear
Operating the Size World brand

? Outlets: Size Footwear & Size World
? Website: sizeworld.in
? Online Store: shop.sizeworld.in
? Mobile App: Size World

For assistance, please use the contact details and support options available on our website or app.

Thank you for choosing Size World.